£599.00 GBP

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Customer Experience Course Package

Remember here's what you are getting:

All the source files required to run a two-day customer experience training course/workshop. This includes:

  • Specific course guideline
  • General guide on methodology and best practices
  • Slides
  • Course workbook
  • Tutor course notes
  • Handouts
  • Visuals
  • Posters
  • Exercises
  • Course outline
  • Recommended readings
  • ... and other resources such as feedback forms, certificate of achievement, etc.

What People Are Saying:

I first attended a Customers Shoes event having met Mark as a user of our Sundial Group venues. We are a values based business with a strong customer service ethic. Mark and his program exactly matched our approach and we engaged him to help us develop a bespoke in-house training program. I have no hesitation to strongly recommend Mark and his organisation for any customer service development you may require.

Tim Chudley - Managing Director, Sundial Group

Mark was instrumental in helping develop the Customer Experience programmes at BMW Group UK. He is thoughtful and clever in designing solutions that combine strategic aims with the needs of the ‘person on the ground’ – basically, he knows his stuff. If you want a solution that works and provides clear business differentiation, he is someone you should talk to. As a consultant, he operates from a position of trust, integrity, and partnership. I have no hesitation in recommending Mark.

Sarah Trought, Learning and Development Manager, BMW

I have been delighted to employ Mark as a training partner to deliver Management Development Programmes, since 2005. At The Sytner Group, Employee Engagement, Succession and Talent Management are some our key commitments. Mark has worked with me to ensure we deliver on this promise. He is creative, energetic and knowledgeable in his specialist areas of The Customer Experience. Every events he delivers gets exceptional feedback.

Sue Sansome - Head of Learning and Development at Sytner Group