£239.00 GBP

An account already exists with this email address. Is this you?

Sign in
Nken7kapr8g73wvwmzc1 man resize smaller

Working With Angry and Upset Customers

Remember here's what you are getting:

All the source files required to run a one-day training course/workshop. This includes:

  • Specific course guideline
  • General guide on methodology and best practices
  • Slides
  • Course workbook
  • Tutor course notes
  • Handouts
  • Visuals
  • Posters
  • Exercises
  • Course outline
  • Recommended readings
  • ... and other resources such as feedback forms, certificate of achievement, etc.

What People Are Saying:

“Mark delivered the 'The Customers Shoes' to all the Sundial staff some years ago and it has paved the way for our us to ensure our staff still truely understand the customer experience and aim to delight them on every possible occasion. An excellent training programme.”

Jo Chudley - Director, Sundial Group

“Mark is an outstanding consultant and is exceptionally skilled in creating customer-focused training experiences.”

Jonna Sercombe - Founder & CEO, Interactive Workshops

“Mark ran a great customer service and sales programme for the Aftersales teams for The Sytner Group. The quality of his training and supporting materials were outstanding.”

Hazel Langley - Digital Learning Broker - Helping businesses source and implement elearning, VR & AR & ICMMA Secretariat